One link in a chain reaction (great marketing)
Take a look at this super sweet catalog from the Dutch Hema store 
Apparently they’ve launched their online department, and I must say the site is really a very cool experience. At first glance it looks like a regular e-shop, but if you wait a few seconds… you’ll be amazed. I love the way they did this!
The cards have cometh…
Finally, after a small printing error the brand spanking new DesignLanguage Business cards have arrived!
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- Standard DL Cards
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- Limited Edition DesignLanguage Photo Cards
The new photo cards show a range of subjects from outdoor and action shots, to portrait, animal, product, scenery and candid photos.
Irate Customers
O
ne of my long term clients called me over the weekend.
He had just experienced his first truely angry customer - I won't go into details about why, but it turned out a gift was given to the customer which didn't work. After the customer contacted the product support desk (with no resolution or satisfaction) he decided to vent and the place it was purchased from - needless to say, he wasn't a happy camper...
I have uploaded an article I found some time ago about the best way the handle these - often tricky situations.
http://designlanguage.net.au/articles/diffuse_angry_customers.html